Below are some common asked questions and answers. If you can’t find what you are looking for you can contact us here and we’d be happy to help.
Where do you deliver to?
We currently deliver to any address on the island of Ireland.
How much will my shipping costs be?
Orders are delivered via An Post or via our chosen courier depending on the products in your order. You will see the shipping cost displayed when you click ‘Add to Basket’.
How long does it take for an order to be delivered?
All orders are despatched Monday to Friday between 1pm and 4pm. Orders Placed before 2pm Monday to Friday will be sent out within 1-2 days. Orders placed after 2pm will be sent out within 1-2 working days. Orders placed over the weekend are sent at 1pm on Monday, or Tuesday at 1pm if it was a bank holiday weekend. In 95% of cases delivery is achieved next day all over Ireland.
Can I return an item I purchased online?
We will willingly refund or offer an exchange on any unopened and unused product returned within 14 days of the date on the receipt of your order, provided you can show us your dispatch note and/or receipt and the product is in a reasonable, re-saleable condition, with its original materials, manuals and accessories intact.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Product damaged in transit
If you have taken delivery of damaged, incorrect or missing products, (or someone else accepts it on your behalf) notify Pureheat Technologies within 24 hours of you receiving the delivery.
How will I be refunded?
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit excluding postage costs will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exceptions and Exclusions
- Sale items – Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
- Exchanges – We only replace items if they are defective or damaged.
Do I have to pay to return my online order?
- To return your product, you should mail your product to the address advised by PUREHEAT TECHNOLOGIES or visit us at our warehouse. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item of value you should consider using a trackable delivery service. We don’t guarantee that we will receive your returned item.